A newly refurbished busy public services building accommodating 110 staff over 5 floors, 4 of which are open to the public daily.

Service Delivered – Cleaning

THE ISSUE

During construction phase, a floor-by-floor deep clean was required in order to make ready the building for occupation by various public-service functions, which were to relocate from existing offices around the city. Following full occupation, the brief was to maintain a high standard of cleanliness in the building, most of which is open to the public.

In addition, the building hosts numerous events throughout the year such as presentations and public ceremonies, which are often attended by governmental dignitaries. Providing cleaning services for these events was also part of the brief.

THE SOLUTION

Grosvenor worked closely with the client team throughout the construction phase in order to allow for the seamless integration of the various public-service functions from other parts of the city. 

Now that the building is fully occupied, we conserve the pristine environment with the help of regular strategic reviews with a dedicated account manager. The strong relationship we have established with the client team enables us to involve the client in the service provision, which in turn helps us serve the objectives of the users and the client.

RESULTS

Our preoccupation with excellent customer service means that we regularly receive positive feedback on the cleanliness of building. We look forward to keeping this busy building looking as good as new and functioning well for its staff and service users for many years to come.

QUOTE

“It has been a pleasure working with Grosvenor. They are focused on our priorities in terms of how the building needs to work and are very proactive in their approach. Basically, they tell me how they solved the issue before I even know there is one.”

–Facilities Manager