The reliability of our service depends on our people, who look after our clients day in and day out. They are the cornerstone of everything we do, and supporting and developing them is central to our success.
Our approach to people management is more than just a set of activities. We provide support for developing their knowledge and skills, ensure open channels of communication, and invest in modern equipment, innovative products and materials to support them in their work. But we know that it is personal attitude which delivers a top class service. This happens when there is a positive attitude and committed behavior, something which we acknowledge, celebrate, and reward. That’s the Grosvenor way.
Our people are ambassadors for Grosvenor Services and also the voice of our clients. It is through our people that we share best practice and replicate standards.
Ease of communication enables staff engagement and better support. We use a number of forums to engage with staff at every level and listen to what they have to say. In addition, we have introduced technology to the front line. Our industry-leading auditing tool allows us to complete audits and share them on our intranet in real time, improving communication and transparency for clients and staff.
We also believe in recognising hard work and exceptional people. As well as nominating team members for external awards, we run a number of awards for staff who go above and beyond, including:
Our monthly Extra Mile awards go to Grosvenor Services employees in the UK and Ireland. The awards are peer nominated and acknowledge colleagues who have gone above and beyond, or have delivered high standards of work and commitment.
In our annual Team of the Year Award, area managers nominate their strongest teams. They are subsequently fully audited by our Team of the Year committee, with the highest scoring team receiving the coveted title.
Meet Our People