Social Value

Our Response to

Providing excellent service whilst
keeping our staff & clients safe

COVID-19 had a huge impact on businesses across the UK and Ireland. It was also a learning curve. There are huge lessons to be taken not only from a business perspective, but also on a personal level. Throughout the pandemic, our people rose to numerous challenges, and supported our clients in doing the same.

Supporting Our Clients

While COVID-19 gave rise to many challenges, there were also opportunities. Primarily, the opportunity to help. To help our clients, we were highly flexible, always endeavouring to cater to any additional service or staffing requirements. We also supported our staff so they could continue to deliver an excellent service on-site.

Supporting Our Staff

This was an extremely challenging time for mental health. We took, and continue to take, various measures to support our staff. For example, our dedicated HR teams hosted virtual Wellness Workshops throughout the pandemic. Additionally, we created special COVID-19 e-learning modules, which we shared with some of our clients to use for their staff.

As well as supporting our staff, it is important to acknowledge the tremendous effort they made in the face of these challenges. We continuously rewarded our staff for their efforts throughout the pandemic. On ‘Thank your cleaner day’, members of the Grosvenor Services Leadership team visited sites around the UK and Ireland to thank our on-site superheroes.


We continued to focus on our ethos of helping others throughout this challenging period. The supply of PPE was one of the greatest challenges for healthcare and essential workers. As part of our commitment to the C-19 Business Pledge, we secured supplies globally. Our General Managing Director, Bernard McCauley, decided to donate most of these supplies to hospitals, care homes, and surgeries who urgently needed the equipment.

One such donation was to Simpson’s Hospital Nursing Home (pictured below). We delivered 1,000 aprons and 500 KN95 masks to this nursing home in Dundrum. Throughout the pandemic and beyond, healthcare workers carried out vital work helping those who are most vulnerable. We were delighted to be able to support them in their efforts.

Other locations we donated PPE supplies to in Ireland include Our Lady’s Hospice Harold’s Cross, Dublin; Dalton Nursing Home, Claremorris; and MacBride Nursing Home, Westport.

In the UK, for example, we donated aprons to SOS Supplies, which some Harrow carers kindly helped us distribute and deliver. Our security company Grosvenor Corporate Security also donated over 100,000 PPE items during the pandemic. This included a donation of 10,000 masks to the Whitechapel Mission, delivered by our staff (pictured below). Other UK-based organisations we donated to during the pandemic include Crawley Hospital and Macmillan Nurses.

We are so grateful to all who made these donations possible, and particularly to our staff. In the most difficult of times, they continued to live our values and reflect our mission to be a Trusted Partner of Choice.