Policies & Guidelines

Corporate Social Responsibility

Sustainability, Environmental Management and Corporate Social Responsibility

Our Sustainability Vision

Our vision is to create a sustainable environment where all resources are used optimally and efficiently, where facilities are managed and services consolidated as effectively as possible, an environment that provides a high-quality experience for all who work, frequent, and visit. Grosvenor pledges to develop partnerships with suppliers and clients who are socially aware and are committed to sustainable practices, and to making their processes more sustainable.   

Our Sustainability Actions

We are committed to reducing our footprint on the environment by implementing green cleaning processes.

We are:

  • Reducing chemical usage and introducing plant-based alternatives (78% reduction in past four years)
  • Using super concentrates and limiting water usage
  • Managing consumption of consumables and materials, and using Ecolabel and FSC-certified paper products
  • Using compostable bin liners and refuse sacks
  • Engaging in sustainable waste segregation and management and encouraging recycling 
  • Offsetting our carbon footprint through projects such as tree planting (Kenya, Brazil, and in Ireland at Leopardstown Hospital), providing household cooking stoves (Kenya), geothermal power (Indonesia) and solar energy and wind power projects (India)
  • Working towards eliminating plastic use in our buildings by 2021 and working with suppliers to replace plastics by 2022
  • Introducing electric vehicles to our fleet with the aim of reducing our CO2 emissions by 10% over the course of five years (target exceeded by year three)

Good for the planet, good for our clients

Introducing environmentally sustainable practices throughout our operation has helped us improve the service we offer you, our clients, because we are more efficient and productive. Plus, we can pass on our encyclopaedic knowledge of more environmentally friendly practices and supplies to your operations and facilities teams so that you can take positive steps too.


“Social sustainability is about identifying and managing business impacts, both positive and negative, on people. The quality of a company’s relationships and engagement with its stakeholders is critical. Directly or indirectly, companies affect what happens to employees, workers in the value chain, customers and local communities, and it is important to manage impacts proactively. “ – UN Global Compact

One of our guiding principles for making decisions is ‘is it sustainable’ This governs the way we work with all our stakeholders. 

Sustainability – United Nations sustainable development goals

The Sustainable Development Goals are the blueprint to achieve a better and more sustainable future for all. They address the global challenges we face, including those related to poverty, inequality, climate change, environmental degradation, peace and justice. The 17 Goals are all interconnected, and in order to leave no one behind, it is important that we achieve them all by 2030. Click on any specific Goal below to learn more about each issue.


We are actively participating in a number of global projects which means we are actively contributing to 15 of the 17 goals.

Our business has developed policies that have delivered reduced CO2 emissions year on year. We believe that we cannot achieve everything immediately, but we can make a difference now

In 2019 we offset our remaining CO2 vehicle emissions through a Verified Carbon Standard (VCS) registered project which meets the requirements under the Quality Assurance Standard (QAS) for Carbon Offsetting. 

Our goals are to become carbon neutral in 2020 and carbon positive in 2022.

Our research in more environmentally friendly chemicals and green cleaning, applies that principal to the point of service delivery.

Social: People and community

As internationally responsible family business with 60 years of history behind us, we appreciate our success has been down to our strong relationships with our people, clients and suppliers.

Ensuring our staff receive the necessary skills to deliver sustainable service for our clients is at the heart of who we are, and we actively encourage the development of our personnel.

We understand our people, their needs and work tirelessly to ensure opportunities for growth are available through our training and development programs. 

We are proud that some of our staff have been with us for over thirty years and many have developed into leadership positions within our organisation.

Making a positive impact both globally through our offsetting programs or locally through the numerous charitable events in which are staff are involved ensures that we are in touch with local communities and serving their needs

We have a volunteer program which allows our office-based staff to work on volunteer projects such as the leopardstown hospital for half a day a year. This puts our people in touch with local communities, as well as contributing we have found that our staff come away uplifted and the benefits we receive as a business outweigh the cost.

We are also very proud to have contributed and to continue to contribute to various charity organisations, such as:

  • Bear’s Paw it Forward
  • Newry Help the Homeless
  • CRY
  • Torch to Touch
  • Limerick SuicideWatch
  • Our Lady’s Children’s Hospital’s
  • Laura Lynn Children’s hospice
  • Macmullan Nurses
  • Novas Initiatives
  • Focus Ireland
  • Helpforheroes.org.uk

Occupational health safety and wellness

An organisation with a “safety culture” is one that gives appropriate priority to safety and understands that it must be managed in line with all areas of the business. An accurate barometer of the safety level within your organisation, is what measures your personnel takes to ensure safety standards are upheld. 

That culture is more than merely avoiding accidents or even reducing the number of accidents, although these are likely to be the most apparent measures of success. It is to do the right thing at the right time in response to normal or emergency situations. The quality and effectiveness of training will also play a significant part in determining the performance of employees, when it comes to safety standards  and the attitude they adopt towards health and safety protocols, will, in turn, be shaped by the ‘culture’ of the company.   

A strong safety culture is essential to reducing injuries and improving wellbeing.  As a company we also place great emphasis on reducing the amount of accidents that occur within our operations processes and we are proud to be a leading company in accident reduction. Our intent is to create a culture that promotes an ethos of safety awareness. 


At the heart of our organisation is an ethos that prioritises people. We support wellness and mental health initiatives within our company, such as our regularly scheduled team lunch walks. We strive to ensure that our personnel are always supported and understand how valued they are to the organisation.