Cleaning Services

Zurich

Contracted for over 40 years

Background

Employing over 1,000 people in Ireland, Zurich is one of the country’s most successful life insurance companies. They offer a full range of Pension, Investment and Protection products. They have been meeting their customers’ needs in Ireland for over 40 years.

Zurich is one of our most important clients. Our history goes back almost 30 years. We understand what they require from a cleaning services provider, and we know how to deliver and exceed their expectations.

As prime cleaning contractor, we provide internal and external daily cleaning services to the Zurich estate across Blackrock, Ballsbridge, IFSC and Wexford. The services provided include:

Premium Head Office cleaning
Daily Office Cleaning
Janitorial Services
Washroom Services
Window Cleaning
Specialist & Industrial cleaning (internal and external)
Periodic Cleaning / High Level Cleaning
Waste Management
Provision of Cleaning Supplies
Provision of Washroom Supplies
Pest Control

The Challenge

Due to the nature of the business and sites, Zurich has a constant fluctuating number of visitors and clients. Our on-site team plan as much as possible to ensure staffing levels are adequate to keep the cleaning standards of every location to the high level expected.

The Solution

The contract is managed from our onsite team and supported by dedicated Area Managers. They have day to day contact with the site supervisors and regular site meetings with our cleaning team and Zurich representatives.

To provide a high level of customer service, we ensure our staff are experienced and trained to work in such environments. This is key as they have regular contact with the building users.

The Results

We have succeeded in all audits and the client has remained continuously happy with our service. Additionally, our Cleaning Supervisor at Zurich Ballsbridge was nominated for the Irish Contract Cleaning Association Industry Award.

” The on-site supervision is very good, as is the overall management…. That makes our job of managing the buildings easier! All of the staff are very accommodating and helpful. They will go out of their way to sort any problems out – and we’ve had some odd requests – including cleaning up after a pigeon who wanted to move in with us!

It’s great having the area manager, because even if we don’t catch up with the staff on-site, we can get any issues resolved through you. We always know you’ll come back to us with an answer, and we appreciate you coming back to us with information on progress, even if you don’t have the final solution!

Communication between the whole team is very good. To us, this is almost as important as the work, as we are kept in the loop at all times as to what’s going on. Thanks for all the hard work through the year, and I hope that we continue to work together “

Facilities & Operations Manager